How Can We Help You?
Find answers to common questions, get troubleshooting help, or contact our support team directly.
Getting Started
New to BurnoutGuard? Learn the basics and set up your account for optimal burnout prevention.
Learn MoreTroubleshooting
Having technical issues? Find solutions to common problems and error messages.
Get HelpTips & Best Practices
Maximize your wellness journey with expert tips on using BurnoutGuard effectively.
Explore TipsFrequently Asked Questions
How does BurnoutGuard calculate my burnout risk score?
BurnoutGuard uses a sophisticated algorithm that analyzes multiple factors:
- Your daily energy levels (1-10 scale)
- Stress levels throughout the day
- Workload assessments and screen time
- Mood patterns and calendar meeting density
- Historical trends and patterns
The score ranges from 0-100, with higher scores indicating greater burnout risk.
Is my personal data secure and private?
Absolutely. Your privacy and data security are our top priorities:
- All data is encrypted in transit and at rest using Firebase security
- We use Google Sign-In with OAuth 2.0 for secure authentication
- Your data is never sold or shared with third parties for marketing
- You can delete your data at any time
Read our Privacy Policy for complete details.
How do I connect my Google Calendar?
To enable calendar integration:
- Go to Settings in the BurnoutGuard app
- Tap "Connect Google Calendar"
- Sign in with your Google account
- Grant permission to read calendar events
- The app will analyze meeting patterns automatically
You can revoke calendar access at any time in your Google account settings.
How does sleep tracking work in BurnoutGuard?
BurnoutGuard's sleep tracking is a premium feature that helps you understand how sleep affects your burnout risk:
- Sleep Quality: Rate your sleep quality from 1-10 each morning
- Sleep Duration: Log your bedtime and wake time for automatic duration calculation
- Sleep Debt: Track cumulative sleep debt based on your target sleep hours
- Burnout Impact: See how sleep quality directly affects your daily burnout risk score
- Sleep Trends: View weekly and monthly sleep patterns and their correlation with stress levels
Poor sleep quality increases your burnout risk score, while good sleep helps lower it.
What's the difference between free and premium features?
Free features include:
- Basic burnout risk scoring
- Daily mood and energy tracking
- Simple recommendations
- 7-day trend view
Premium features include:
- Advanced analytics and detailed breakdowns
- Calendar integration and meeting analysis
- Sleep quality tracking and analysis
- Sleep debt monitoring and recommendations
- Unlimited historical data and trends
- Personalized recommendations and insights
How often should I log my data?
For best results, we recommend:
- Daily logging: Log your energy, stress, and mood at least once per day
- Consistent timing: Try to log at the same time each day (e.g., end of workday)
- Weekly reviews: Check your trends and recommendations weekly
- Honest tracking: Be honest about your levels for accurate insights
Set personal reminders on your phone to help you maintain consistency.
Can I use BurnoutGuard on multiple devices?
Yes! Your BurnoutGuard account syncs across all your iOS devices:
- Sign in with the same Google account on each device
- All your data will sync automatically via Firebase
- Changes made on one device appear on all others
- Premium subscription applies to all your devices
What should I do if I'm experiencing a mental health crisis?
Important: BurnoutGuard is a wellness tool, not a medical service. If you're experiencing a mental health crisis:
- Emergency: Call 911 or your local emergency services
- Crisis support: Contact a crisis hotline (988 Suicide & Crisis Lifeline in the US)
- Professional help: Consult with a mental health professional
- Trusted support: Reach out to friends, family, or support groups
BurnoutGuard can complement professional care but should never replace it.
🚀 Getting Started with BurnoutGuard
1
Download & Install
- Download BurnoutGuard from the App Store
- Ensure you have iOS 14.0 or later
- The app is compatible with iPhone and iPad
- Installation takes less than 1 minute
2
Create Your Account
- Open the app and tap "Sign In with Google"
- Choose your Google account or create a new one
- Grant necessary permissions for the app to function
- Your account will sync across all your iOS devices
3
Complete Your Profile
- Set your work schedule and time zone
- Optionally connect your Google Calendar for meeting analysis
- Review your personal preferences and settings
- Set up your wellness tracking routine
4
Start Tracking
- Log your first energy level (1-10 scale)
- Record your current stress level
- Select your mood from the available options
- Optionally add screen time and workload data
- Add any notes about your day
5
Review Your Insights
- Check your burnout risk score after a few days of logging
- Review personalised recommendations
- Explore trend charts to understand patterns
- Set goals for improving your work-life balance
💡 Tips & Best Practices
Consistent Logging
- Daily habit: Log at the same time each day (e.g., end of workday)
- Be honest: Accurate data leads to better insights
- Set personal reminders: Use your phone's built-in reminders to maintain consistency
- Quick entries: Logging takes less than 30 seconds
Understanding Your Score
- 0-25 (Low): You're doing well, maintain current habits
- 26-50 (Moderate): Some stress signs, consider adjustments
- 51-75 (High): Take action to reduce stress and workload
- 76-100 (Critical): Immediate action needed, consider professional help
Acting on Recommendations
- Start small: Implement one recommendation at a time
- Track progress: Monitor how changes affect your scores
- Be patient: Changes may take 1-2 weeks to show in trends
- Adjust as needed: What works for others may not work for you
Maximizing App Features
- Calendar sync: Connect Google Calendar for automatic meeting analysis
- Notes feature: Add context to help understand score changes
- Trend analysis: Review weekly/monthly patterns regularly
- Share insights: Discuss your trends and patterns with healthcare providers
Work-Life Balance
- Set boundaries: Define clear work start/end times
- Take breaks: Use the 20-20-20 rule for screen time
- Meeting management: Block time for focused work between meetings
- Weekend recovery: Protect personal time for recharging
Sleep Tracking (Premium)
- Morning logging: Rate your sleep quality as soon as you wake up for accuracy
- Consistent bedtime: Aim for the same bedtime and wake time daily
- Target 7-9 hours: Most adults need 7-9 hours of sleep for optimal performance
- Monitor patterns: Look for correlations between sleep quality and burnout scores
- Sleep debt awareness: Pay attention to cumulative sleep debt warnings
Stress Management
- Mindfulness: Practice 5-minute meditation during high-stress periods
- Physical activity: Short walks can significantly reduce stress
- Sleep hygiene: Maintain consistent sleep schedule for better energy
- Social support: Connect with colleagues, friends, and family
🔧 Troubleshooting Common Issues
Login & Account Issues
Can't sign in with Google
- Check your internet connection
- Ensure you're using the correct Google account
- Try signing out of Google in Safari and signing back in
- Restart the app and try again
- Update to the latest version of BurnoutGuard
Data not syncing between devices
- Ensure you're signed in with the same Google account on all devices
- Check that you have a stable internet connection
- Force close and reopen the app
- Wait a few minutes for sync to complete
- Contact support if sync issues persist after 24 hours
Calendar Integration Issues
Google Calendar not connecting
- Try disconnecting and reconnecting your Google account
- Ensure you grant all requested calendar permissions
- Check that your calendar has events to analyse
- Restart the app and try connecting again
- Wait up to 1 hour for initial calendar analysis
Meeting analysis not working
- Verify calendar permissions in iOS Settings → BurnoutGuard
- Ensure your calendar events have titles and durations
- Check that events are marked as "Busy" in your calendar
- Analysis requires at least 7 days of calendar data
App Performance Issues
App running slowly or crashing
- Close other apps running in the background
- Restart your device
- Update to the latest iOS version
- Update BurnoutGuard to the latest version
- Free up storage space on your device (need at least 1GB free)
Data & Scoring Issues
Burnout score seems inaccurate
- Ensure you're logging data consistently for at least 7 days
- Be honest and accurate with your daily entries
- Check that calendar integration is working properly
- Review your historical entries for any obvious errors
- Remember that scores reflect patterns, not single-day events
Missing data or entries
- Check your internet connection when logging data
- Ensure you tap "Save" after entering data
- Look for entries in the "History" section
- Try logging out and back in to refresh data
- Contact support if data loss persists
Subscription & Billing Issues
Premium features not working after purchase
- Restart the app after purchasing
- Check your App Store purchase history
- Ensure you're signed in with the same Apple ID
- Try "Restore Purchases" in app settings
- Wait up to 24 hours for features to activate
Can't cancel subscription
- Go to iOS Settings → Apple ID → Subscriptions
- Find BurnoutGuard in your active subscriptions
- Tap "Cancel Subscription"
- You can also manage subscriptions through the App Store app
- Cancellation takes effect at the end of your current billing period
Still Need Help?
Our support team is here to help you get the most out of BurnoutGuard.